All the products are tested or checked in good condition before shipping, there is a slight chance the products are defective or damaged. However, you can return the products to us if it is our fault. We are glad to help you. Before returning the products, please read below tips.
1. Please ship the package to us within 7 days after you report the issue to us.
2. Please ship back the products in its original packing.
3. Return should be shipped by your local post with a tracking number. We don't accept DHL,UPS and other express because of the high tax here. After sending back, please provide us the tracking number.
4. Please ship back the package to our company address.
Attn: Sheng Ding
Address: 47th Building, Zhang Keng Third Zone, Minzhi, Longhua New District, Shenzhen, China Zipcode: 518131
5. After we receive your returned item, we will test the products within 1-3 days. If it is our fault, we will resend you new products or refund you (Shipping cost is not refundable).
However, below such issues,we are sorry that we would not be responsible:
1. Wrongly ordered items. If you placed a wrong order,we are sorry that there is no return or refund if we have already shipped the items. Please check carefully when placing orders.
2. Human Damages. We are sorry that we are not responsible for any broken or damaged items by yourself. However,if once you received the package, the product is damaged or broken, please send photos to us, we need evaluate, then we will decide how to solve the problem.
We provide refund service, refund policy is suitable for following situations:
1. We sent a wrong product or the product you ordered is out of stock. Refund will be complete within 24 hours.
2. After we received the returned products. Refund will be done within 2 days.