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After your order was shipped out, we will send you an email about your order status along with a tracking number. If you did not receive the email, please check your junk folder or contact us sales@ecever.com

With the tracking number, you can easily track where your package is. Here below is the tracking information:


Shipping Company

Tracking Website

Shipping Time


HK (Hong Kong) Post



15-45 days


NL (Netherlands) Post




14-45 days




3-7 days




7-15 days

If you can not track your order status, please feel free to contact us.

Some questions you may ask:

1. What is my order tracking number ?
We send you the tracking number via email within 3 days after you place the order. If you did not receive the email, please check your junk folder or contact us.

2. The tracking result is empty, it does not show anything. Why ?
The reason is - it is too early. After we ship out the package, it will be put into shipping company warehouse for some hours. They will make records and scan. Please track it again after 1-2 days for DHL or EMS and 2-4 days for HK or NL Post .

3. The package status did not update for some days, what is going on ?
Please be patient, it takes time for shipping company to record the tracking information to the system. Please track it again in some days later. For DHL or EMS, the tracking information should be updated very quickly.